Terms of Service

This website is run by Xolani Tlhapi (Pty) Ltd, a Private Company based in South Africa trading as Kicks & Drip Wash, Registration Number 2020/051330/07 (“Kicks & Drip Wash”, “we”, “us”). We operate a technology platform connecting customers with independent laundry and sneaker-care businesses (“Service Businesses”) and independent delivery drivers (“Drivers”). Kicks & Drip Wash is a marketplace only: we do not perform cleaning services and do not own or operate delivery vehicles.

By creating an account or placing an order through the Platform, you confirm that you are 18 years or older (or acting with parental or guardian consent if under 18), that you have read and accept these Terms, and that you accept our Privacy Policy available at kicksdrip.com/privacy.

The offering on this website is available to South African clients only.

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

5.1 Select a Service Business from the Platform listing, choose a service, and confirm your pickup address.

5.2 A pickup driver will be dispatched to collect your items. A second, independently-assigned driver will return your items after cleaning.

5.3 You will receive real-time status updates (Pickup Assigned, At Business, In Cleaning, Out for Delivery, Delivered). A delivery verification code will be shown to you in the app and must be shared with the delivery driver to complete the handover.

Subject to availability and receipt of payment, orders are collected from the customer within the time window shown at booking. Cleaning is completed within the turnaround time displayed by the service business at the time of booking (typically 24 to 72 hours). Delivery back to the customer is confirmed via a 4-digit verification code provided by the customer to the delivery driver at handover. All pickup and delivery is performed by independent drivers dispatched through the Kicks & Drip Wash platform.

7.1 The service price is set by the Service Business and displayed before you confirm your order. A delivery fee covering both the pickup and return delivery legs is added at checkout and calculated based on distance.

7.2 Payment is processed in-app at the time of order placement. By placing an order you authorise the total charge shown at checkout.

7.3 Promotional or discount codes may be applied at checkout where applicable and are subject to their own terms and expiry dates.

Payment may be made by Visa or MasterCard card, or by Instant EFT from any major South African bank. Card transactions are acquired for Xolani Tlhapi (Pty) Ltd by Yoco and Instant EFT payments are processed by Ozow. Both are PCI-DSS compliant South African payment providers. All payment data is transmitted over encrypted (TLS/HTTPS) connections on the provider's own secure hosted checkout.

Kicks & Drip Wash does not store your card number, CVV, or online banking credentials. Those details are entered directly with Yoco or Ozow and are never seen or held by us.

Customer details are stored by Xolani Tlhapi (Pty) Ltd separately from card and banking details, which are entered by the client on Yoco's or Ozow's secure hosted checkout.

The provision of services by Xolani Tlhapi (Pty) Ltd trading as Kicks & Drip Wash is subject to availability. In cases of unavailability, Xolani Tlhapi (Pty) Ltd will refund the client in full within 30 days. Cancellation of an order by the client before a driver has been assigned attracts no fee. Cancellation after a driver has been assigned attracts a cancellation fee equal to the pickup leg delivery fee, to cover the driver's dispatch cost. Claims for items lost or damaged must be lodged within 48 hours of the delivery timestamp via the app. Verified claims are refunded in full or in part depending on the outcome of the investigation.

Kicks & Drip Wash is not liable for normal wear and tear, pre-existing damage you failed to disclose at collection, damage to items sent without informing us of special care requirements, or loss of items collected outside the Platform.

Xolani Tlhapi (Pty) Ltd trading as Kicks & Drip Wash takes responsibility for all aspects relating to the transaction including the services sold on this website, customer service and support, dispute resolution and delivery of items.

You agree to: ensure items put out for collection are only those you own or are authorised to submit; disclose special care requirements (such as hand-wash only, dry-clean only, delicate soles) at booking; be available at the pickup address within the driver's arrival window; share the in-app delivery verification code only with the confirmed delivery driver; and use the Platform only for personal, non-commercial laundry and sneaker-care purposes.

You may not use the Platform to submit hazardous materials, narcotics, weapons, stolen goods, or any items prohibited under South African law. We reserve the right to refuse, cancel, or suspend orders and accounts where this clause is breached, without liability or refund.

After each completed order, you may rate the Service Business and each Driver separately on a scale of 1 to 5 stars. Ratings are used to maintain platform quality. You must not submit false, defamatory, or malicious reviews. We may remove reviews that breach this clause.

We collect and process your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and our Privacy Policy at kicksdrip.com/privacy. Your address is shared with your assigned Driver only for the duration of the specific order and only to the extent needed to complete the delivery.

To the maximum extent permitted by the Consumer Protection Act 68 of 2008 and other applicable law: Kicks & Drip Wash is not liable for any indirect, consequential, or special loss arising from use of the Platform; our total liability for any direct loss in connection with a single order is capped at the amount you paid for that order; and nothing in these Terms limits our liability for fraud, gross negligence, or personal injury caused by our negligence.

This website is governed by the laws of South Africa and Xolani Tlhapi (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: 18297 OAU, Orkney, North West, 2619, South Africa.

Xolani Tlhapi (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

These Terms are governed by the laws of the Republic of South Africa. If a dispute cannot be resolved through our in-app support process, the Parties agree to attempt mediation before commencing litigation. The Consumer Protection Act's dispute provisions apply where applicable.

Registered office: 18297 OAU, Orkney, North West, 2619, South Africa

Email: info@kicksdrip.com

Telephone: 084 260 4970